Comments on: Service Coordinators & Service Providers – Strategies for Making the Partnership Successful https://www.veipd.org/earlyintervention/2013/01/03/service-coordinators-service-providers-strategies-for-making-the-partnership-successful/ Sharing What Works in Supporting Infants & Toddlers and the Families in Early Intervention Thu, 25 Jun 2020 03:05:18 +0000 hourly 1 https://wordpress.org/?v=6.8.3 By: Dana Childress, PhD https://www.veipd.org/earlyintervention/2013/01/03/service-coordinators-service-providers-strategies-for-making-the-partnership-successful/#comment-113 Wed, 11 Dec 2019 14:21:50 +0000 https://veipd.org/earlyintervention/?p=286#comment-113 In reply to Julie Hanssen, MSW, EI certified.

Great point, Julie! Yes, listening to both sides (the mother and the OT) with an objective frame of mind is important. I love it that you observed then could mediate and help everyone understand what was happening and what was needed.

]]> By: Julie Hanssen, MSW, EI certified https://www.veipd.org/earlyintervention/2013/01/03/service-coordinators-service-providers-strategies-for-making-the-partnership-successful/#comment-112 Mon, 02 Dec 2019 15:59:34 +0000 https://veipd.org/earlyintervention/?p=286#comment-112 When I was working as a service coordinator in NYC over 12 years ago, I had a mother who was complaining about the OT who was providing feeding therapy. The provider was new to our agency but had come from another state and had an excellent reputation. I called the provider and asked whether I could observe one of her sessions with the child and it would give us an opportunity to meet. I did this and saw that she was doing great work with the child & mother, but it just wasn’t what the mother had expected, which was why she was unhappy with the services/progress. I spoke with the mother to explain what the OT was doing and remind her that progress isn’t immediate. I spoke with the OT about the conversation and praised the work she was doing. We developed a very positive working relationship and are personal friends, to this day! I learned that it’s a good idea to remain impartial and observe the issue/concern for myself.

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